1. First turn off the scale
2. Open the front cover and remove the two bolts as shown in the picture on the left-hand corner using a screwdriver
3. Open the side door and turn the print head lever up
4. Dismantle the TPH
5. Sometimes, the pins on the PCB touch the metal bar, therefore, to ensure safety please cover all pins with electrical tape
6. Take a new TPH and connect it, but ensure you do not get hurt as shown in the picture
7. Turn the print head lever by pushing down
8. Reassemble the bolts as shown
9. Turn the print head and adjust the label paper guide to fix the label back into the right position
10. Close the side door and the front cover
11. Test the change by printing
12. To print press “2”, [MODE], and press [▼] key twice. Then you will see “CHESS” on the information display.
13. Press [PRINT] key twice.
We take pride in making sure that your merchandise is packed and shipped with great care. In most cases, your item will arrive via FEDEX or UPS.
No merchandise may be returned without prior authorization from HK SYSTEMS / VisionTechShop.com. Request an RMA # by emailing "GoUSApos@Gmail.com / Contact@VisionTechShop.com" or calling +1 201.970.8897 / +1 201.970.8894. Please let us know why you're returning the item or if there was anything wrong with your order.
All return claims must be made within 30 days of shipment date. Returns must be made within 30 days of the issuance of the Return Authorization to be eligible to receive full credit.
All returned items must be received in salable condition with all manuals, parts and paperwork intact.
Used all products/parts will not be accepted for return.
All defective products are returned to us first. We will not send a replacement before receiving the defective product from the customer. We will decide if the damage is covered by warranty upon receipt and investigation of the product. If the product is covered by warranty, we will send a replacement product.